Privacy Policy

This Privacy Policy explains how Bloomsprop ("we", "us", or "our") collects, uses, and protects your personal data when you use the Bloomsprop landlord and tenant apps and website (the "Service"). We are committed to protecting your privacy and handling your data in an open and transparent way, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Bloomsprop is the data controller responsible for your personal data. If you have any questions about this policy, you can contact us at privacy@bloomsprop.com.

2. Information we collect

We collect and process the following categories of personal data:

• Account information — your name, email address, phone number, and password.
• Profile information — details you provide as a landlord or tenant, such as property addresses, tenancy details, and references.
• Maintenance and tenancy data — requests, messages, documents, and photos you upload to the Service.
• Payment information — subscription and billing data processed through our app store and payment providers. We do not store full card details.
• Usage and device data — how you interact with the app, device type, operating system, and diagnostic information.

3. How we use your information

We use your personal data to:

• Provide, operate, and maintain the Service;
• Manage your account, tenancies, and maintenance requests;
• Process subscriptions and payments;
• Send you service-related notifications and updates;
• Provide customer support and respond to your enquiries;
• Improve, personalise, and secure the Service;
• Comply with our legal and regulatory obligations.

4. Legal bases for processing

We process your data on the basis of the performance of our contract with you, your consent, our legitimate interests in operating and improving the Service, and compliance with legal obligations.

5. Sharing your information

We do not sell your personal data. We may share it with service providers who help us operate the Service (such as hosting, analytics, and payment providers), with other users where necessary to deliver the Service (for example, sharing a maintenance request between a landlord and tenant), and where required by law.

6. Data retention

We retain your personal data only for as long as necessary to provide the Service and to comply with our legal obligations. When data is no longer needed, we securely delete or anonymise it.

7. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request deletion of your data;
• Object to or restrict certain processing;
• Request portability of your data;
• Withdraw consent at any time.

You can delete your account at any time from within the app. To exercise any of these rights, contact us at privacy@bloomsprop.com.

8. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work hard to protect your information.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above.

10. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at privacy@bloomsprop.com.